Refund policy
We want you to truly love what you receive from All With Heart.
Because many of our items are made to order, returns aren’t always possible—but we also understand that sometimes things don’t work out. We’re happy to help when we can.
Returns & Exchanges
We accept returns within 14 days of delivery for eligible items.
Returned items must:
- Be unworn and unwashed
- Have original tags attached
- Show no visible signs of wear, damage, or use
- Be returned in original packaging when possible
Eligible returns may be refunded to the original payment method, exchanged, or issued as store credit.
Final Sale Items
The following items are not eligible for return or refund:
- Discounted or sale items
- Digital products (including downloadable workshops)
- 1:1 services or coaching sessions
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we’ll make it right.
How to Start a Return
To initiate a return or exchange:
- Reply to your order confirmation email with your request
- You’ll receive return instructions by email
- Ship the item back using the provided guidance
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Processing Time
Please allow 7–14 business days for returns to be processed once received.
If you have any questions, reach out anytime at itsallwithheart@gmail.com
We’re always here to help.
Thank you for supporting a small, intentional brand—your care allows us to create thoughtfully and sustainably.